Webmaster Resume

• Database design and development
• Microsoft Server Networks
• DreamWeaver
• FrontPage
• Website design & development
• Search Engine Optimization (SEO)
• Microsoft Office Suite
• Adobe
• Gimp
• Marketing (print, broadcast media and internet SEM)
• PPC Management

• Staff development and training
• Problem solving
• HIPPA
• Customer service
• Electronic medical records development
• Program development and implementation
• PC and Printer hardware and software
• Salesforce.com, My RVAdvantage and Pro Response CRM Systems
• Familiar with PhP, MySql and Javascript
• Google Analytics/Webmaster Tools/Adwords/Adsense

Carolina Coach
Systems Manager, Webmaster, BDC Manager
Claremont, NC

Responsible for the direct supervision of 2 BDC clerks. Designed, developed and manage Recreational Vehicle related websites as well as manage Pro Response & My RVAdvantage inventory, sales and CRM systems. Duties included updating website content, search optimization, PPC marketing, SEO/SEM strategies, Email Marketing, addition of listings for new vehicles into inventory management modules and all associated product feeds to external listing sites. Responsible for business development and new customer acquisition methods Increased lead generation by 85%. Systems duties included maintenance and security of corporate network and related servers, daily backups of all software & server systems, maintaining user access permissions and ensuring virus & firewall protection protocols in place. CRM related duties included development of training manuals, lesson plans and reports for sales managers utilizing My RV Advantage. Daily & weekly lead & sales activity report generation. Analyzing new software systems and implementing same. Addition and distribution of all manufacturer, website and third party listing leads as well as inventory and unit photo updates on a daily basis. Also maintained and am responsible for content and creation of weekly RV related newsletter.

Responsible for development and management of 40 domains. Duties included development of websites to include design, content, organic optimization, product catalogs, analytics, customer tracking and retention, link building and Pay per Click management. Websites included private membership sites as well as affiliate program marketing covering various markets and product lines. Worked with programmers to develop custom applications. Search engine optimization for organic and pay per click marketing performed on a daily basis.

Assisted in migration of all domain and related functions from Ensim server to CPannel. Responsibilities entailed creation of domains on new server, creating reseller accounts, assigning IP addresses, A record addition requests, testing to verify access and functionality of all scripts, tools, shopping carts and databases, Maintaining PPC Campaigns and organic keyword research, link building and competitive search optimization.

Peace River Regional Medical Center
Bariatric Program Coordinator
Port Charlotte, FL

Developed highly successful cash based Bariartic surgery program that generated over $300,000 in gross revenue in first 6 months of operation. This program was rated by InaMed to have the 4 th highest of 36 existing programs in patient volume.

Responsibilities included designing and maintaining program website and domain names (80% of new patient acquisition came from website), development of all marketing materials for various media outlets, development of patient database and electronic medical records system utilizing Microsoft Access and SalesForce.com, HIPPA and JACHO compliance, coordination of all staff development and training to include all areas of hospital facility including volunteers, housekeeping, nursing, lab areas and OR, developed and coordinated patient education seminars and group clinics to educate and recruit new patients and families, outreach to local physicians and medical practices to educate on bariatric procedures, pre-operative and post-operative requirements, assisted patients through 10 step pre-operative process including physician and psychological referrals, appointment and OR scheduling.

Centers for Laparoscopic Obesity Surgery
Information Technology Manager
Statesville, NC

Responsibilities included management and migration of Access databases to SalesForce.com, Data imports and scrubbing, report creation, mail merge templates, maintenance, troubleshooting and repair of all pc and office equipment for 4 office locations, patient packet assistance, seminars and clinics, message boards, patient recruitment and follow-up.

Burlington Industries
Business Analyst
Greensboro, NC

Responsibilities included working with corporate, plant and department managers as well as programmers to customize, install and implement DataTex software system in three plant locations in the U.S. and Mexico for production, inventory and quality assurance tracking. Identified terminology, reporting and usage requirements, authored training manuals and standards and conducted training including managers, supervisors and production line personnel.
Assisted in the development and implementation of Cognos reporting suite including data acquisition and scrubbing from various sources including AS400, Access and SQL Databases, building, customizing, and distribution of reports and cubes.